Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the PackTrack One platform, including the web application available at app.packtrack.one and all related services (collectively, the “Service”), provided by PackTrack One Inc. (“PackTrack One,” “we,” “us,” or “our”), a corporation incorporated under the laws of Alberta, Canada.

Please read these Terms carefully before using the Service. By creating an account, clicking “I Agree,” or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, in which case “you” refers to that entity.

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

1.1 Agreement

These Terms constitute a legally binding agreement between you and PackTrack One Inc. Your continued use of the Service constitutes your ongoing acceptance of these Terms and any updates to them.

1.2 Additional Policies

These Terms incorporate by reference our Privacy Policy, which describes how we collect and handle personal information. Additional policies or guidelines posted on the Service may also apply to specific features or promotions, and those are incorporated into these Terms by reference.

1.3 Eligibility

The Service is intended solely for business use. By using the Service, you represent and warrant that:

• You are at least 18 years of age;
• You are using the Service on behalf of a business, organization, or other legal entity (not as a consumer);
• You have the legal authority to enter into these Terms on behalf of that entity; and
• Your use of the Service is not prohibited by applicable law in your jurisdiction.

The Service is not intended for personal or consumer use. If you are using the Service in your personal capacity unrelated to any business, you are not authorized to use the Service.

2. Account Registration

2.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information as prompted during registration. You may register using your email address and a password, or through a supported third-party Single Sign-On (“SSO”) provider such as Google or Microsoft.

2.2 Account Accuracy

You agree to keep your account information accurate and up to date. Providing false or misleading information is grounds for immediate account suspension or termination.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password and not share your credentials with unauthorized parties;
• Notify us immediately at support@packtrack.one if you become aware of any unauthorized use of your account or any other security breach; and
• Not permit any person to access the Service using your credentials.

We are not liable for any loss or damage arising from your failure to maintain account security.

2.4 Team Members and User Seats

If your subscription includes multiple user seats, the primary account holder (the “Account Owner”) is responsible for all users added to the account (“Authorized Users”). The Account Owner must ensure that all Authorized Users comply with these Terms. Any act or omission by an Authorized User that violates these Terms is treated as an act or omission by the Account Owner.

2.5 One Account Per Organization

Unless otherwise agreed in writing, each business organization is permitted one account. We reserve the right to merge or terminate duplicate accounts.

3. Subscription Plans, Billing, and Free Trial

3.1 Subscription Plans

The Service is offered on a subscription basis. Details about current plans, features, and pricing are described on our website at packtrack.one/pricing. We may change our pricing with reasonable advance notice (see Section 3.8).

3.2 Free Trial

We offer a 14-day free trial for new accounts (“Trial Period”). During the Trial Period, you may access the Service at no charge, subject to any feature limitations applicable to trial accounts.

• The Trial Period begins on the date your account is created.
• We may require a valid payment method to start a free trial, but you will not be charged until the Trial Period ends.
• At the end of the Trial Period, your account will automatically convert to a paid subscription at the then-current rate for the plan you selected, unless you cancel your account before the Trial Period expires.
• We reserve the right to modify or discontinue the free trial offer at any time.

3.3 Billing and Payment

• Billing cycle: Subscriptions are billed on a monthly or annual basis, depending on the plan you select at sign-up. Your first charge occurs at the end of the Trial Period (if applicable) or at sign-up.
• Payment method: We use Stripe to process payments. By providing a payment method, you authorize us (via Stripe) to charge that payment method for all fees when due. All payment information is handled by Stripe in accordance with their terms and privacy policy; PackTrack One does not store your full payment card details.
• Automatic renewal: Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date.
• Currency: All fees are charged in Canadian dollars (CAD) unless otherwise specified.

3.4 Taxes

All fees are exclusive of applicable taxes (including GST/HST and any other applicable sales taxes). You are responsible for all taxes associated with your subscription, other than taxes on our net income.

3.5 Failed Payments

If a payment fails, we will notify you and may retry the charge. If payment is not received within a reasonable grace period (typically 7 days), we reserve the right to suspend or downgrade your account until payment is received.

3.6 No Refunds

All fees are non-refundable, except as required by applicable law or as expressly stated in these Terms. We do not provide refunds or credits for partial months of service, plan downgrades, or unused subscription time.

Notwithstanding the foregoing, if we terminate your account for reasons other than your breach of these Terms, we will provide a pro-rated refund for any prepaid but unused subscription fees.

3.7 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at support@packtrack.one. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service through the end of your paid period.

3.8 Price Changes

We may change our subscription fees at any time. If you are on an active paid plan, we will provide at least 30 days’ notice before any price increase takes effect. Your continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the change takes effect.

3.9 Enterprise and Custom Plans

Enterprise customers and those on custom plans may have different billing terms as set out in a separate order form or master services agreement. In the event of a conflict between these Terms and a separately executed agreement, the separately executed agreement governs with respect to its specific subject matter.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is designed to help food packaging manufacturers manage inventory, vendors, compliance documentation, and ordering workflows.

4.2 Prohibited Conduct

You agree not to use the Service to:

• Violate any applicable local, provincial, federal, or international law or regulation;
• Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Interfere with or disrupt the integrity, performance, or security of the Service or any servers or networks connected to the Service;
• Attempt to gain unauthorized access to the Service, other user accounts, or any related systems;
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service without our prior written consent, except for integrations explicitly supported by our API;
• Reverse engineer, decompile, disassemble, or attempt to discover the source code, algorithms, or trade secrets underlying the Service;
• Sublicense, resell, or otherwise make the Service available to third parties for commercial purposes, except as permitted by an authorized reseller agreement;
• Use the Service to store or transmit malware, viruses, or any other malicious code;
• Use the Service in any manner that could damage, disable, overburden, or impair our infrastructure;
• Circumvent or attempt to circumvent any security measures or access controls;
• Use AI features of the Service (such as OCR or chatbot functionality) to generate outputs that are used to deceive or mislead third parties; or
• Use the Service for any purpose other than your organization’s internal business operations.

4.3 Consequences of Misuse

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, without notice or refund, and may expose you to legal liability.

4.4 Monitoring

We do not routinely monitor the content you store in the Service, but we reserve the right to review your use of the Service if we have reason to believe you are violating these Terms.

5. Intellectual Property

5.1 PackTrack One’s IP

The Service and all content, features, and functionality made available through it — including but not limited to software, algorithms, designs, text, graphics, logos, and compilation of third-party tools — are owned by PackTrack One Inc. or its licensors and are protected by Canadian copyright, trademark, patent, and other applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term, solely for your internal business purposes in accordance with these Terms. No other rights are granted.

“PackTrack One” and related logos and product names are trademarks of PackTrack One Inc. You may not use our trademarks without our prior written consent.

5.2 Your Data

You retain full ownership of all data, files, and content you upload to or generate within the Service (“Customer Data”). We do not claim any ownership rights in your Customer Data.

By using the Service, you grant PackTrack One a limited, non-exclusive, worldwide, royalty-free license to access, store, process, and display your Customer Data solely as necessary to:

• Provide, maintain, and improve the Service;
• Comply with your instructions and configuration settings;
• Fulfill our legal obligations; and
• Generate aggregated, anonymized analytics that do not identify you or any individual.

This license ends when you delete Customer Data or terminate your account (subject to our data retention obligations described in Section 10).

5.3 Feedback

If you provide us with suggestions, ideas, feedback, or other input regarding the Service (“Feedback”), you grant us an irrevocable, perpetual, royalty-free, worldwide license to use, reproduce, modify, and incorporate that Feedback into the Service without any obligation to you. Feedback does not constitute Customer Data.

5.4 AI-Generated Outputs

The Service includes AI-powered features (such as OCR document scanning and a conversational chatbot) powered by Anthropic. Outputs generated by these features are derived from your input and may be used by you for your business purposes. You are responsible for reviewing AI-generated outputs for accuracy before relying on them.

6. Data Handling and Security

6.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.2 Data Processing

As a B2B SaaS platform, PackTrack One acts as a data processor with respect to personal data contained in your Customer Data, and you act as the data controller. You are responsible for ensuring that your collection and use of personal data within the Service complies with applicable privacy laws, including obtaining any required consents from your employees or other individuals whose data you process through the Service.

6.3 Security Measures

We implement commercially reasonable technical and organizational security measures designed to protect Customer Data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS;
• Encryption of data at rest;
• Access controls and authentication requirements;
• Regular security monitoring and vulnerability assessments; and
• Employee security training.

However, no method of transmission or storage is 100% secure. We cannot guarantee the absolute security of your data. You acknowledge and accept this risk.

6.4 Data Breach Notification

In the event of a confirmed security breach that we reasonably believe has affected your Customer Data, we will notify you without undue delay and provide available information about the nature and scope of the breach to assist you in fulfilling any applicable regulatory notification obligations.

6.5 Subprocessors

We use a limited number of trusted third-party service providers (subprocessors) to help deliver the Service. A list of our current subprocessors, and the data each receives, is set out in our Privacy Policy.

7. Service Availability

7.1 Commercially Reasonable Uptime

We will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee any specific level of uptime or availability. The Service may be unavailable due to scheduled maintenance, emergency maintenance, third-party service failures, internet outages, or other circumstances beyond our control.

7.2 Maintenance

We will use reasonable efforts to provide advance notice of scheduled maintenance that may affect Service availability. Emergency maintenance may be performed without notice when required to protect the security or integrity of the Service.

7.3 No SLA Guarantee

Unless otherwise agreed in a separate enterprise agreement, we do not provide a formal Service Level Agreement (SLA) with guaranteed uptime commitments or service credits. Our commercially reasonable efforts to maintain uptime are not a warranty or guarantee.

7.4 No Liability for Downtime

To the maximum extent permitted by applicable law, we are not liable for any loss or damage arising from Service unavailability, interruptions, or errors. See Section 9 (Limitation of Liability).

7.5 Third-Party Services

The Service relies on third-party infrastructure and services, including but not limited to cloud hosting, payment processing, and AI providers. We are not responsible for failures, outages, or errors caused by those third parties.

8. Confidentiality

8.1 Mutual Obligation

Each party may receive confidential information of the other party in connection with the Service. “Confidential Information” means any information that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Your Customer Data is your Confidential Information. Our platform architecture, pricing (other than publicly listed pricing), and business plans are our Confidential Information.

8.2 Obligations

Each party agrees to:

• Keep the other party’s Confidential Information strictly confidential;
• Use the other party’s Confidential Information only as necessary to exercise its rights or fulfill its obligations under these Terms; and
• Not disclose the other party’s Confidential Information to any third party without prior written consent, except to its employees, contractors, or advisors who need to know and are bound by equivalent confidentiality obligations.

8.3 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is received from a third party who is not under any obligation of confidentiality; or (d) is required to be disclosed by applicable law or court order, provided the receiving party gives prompt written notice and cooperates with the disclosing party to limit disclosure.

9. Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PACKTRACK ONE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific business requirements;
• The Service will be uninterrupted, timely, secure, or error-free;
• Any defects or errors in the Service will be corrected; or
• AI-generated outputs will be accurate, complete, or fit for any particular purpose.

9.2 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PACKTRACK ONE INC. OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PACKTRACK ONE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE — WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

9.4 Exceptions

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9.5 Indemnification

You agree to indemnify, defend, and hold harmless PackTrack One Inc. and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms;
• Your Customer Data, including any claim that your Customer Data infringes or misappropriates the rights of a third party;
• Your violation of any applicable law or regulation; or
• Your gross negligence or willful misconduct.

10. Termination and Data Retention

10.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting support@packtrack.one. Termination takes effect at the end of your current billing period. No refunds are provided for unused subscription time except as set out in Section 3.6.

10.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without notice, if:

• You breach any provision of these Terms and fail to remedy the breach within 14 days of written notice (or immediately where the breach is not remediable or involves a security threat);
• You fail to pay any amount due to us and that amount remains outstanding for more than 14 days;
• We are required to do so by law; or
• We decide to discontinue the Service (in which case we will provide reasonable advance notice).

10.3 Effect of Termination

Upon termination of your account for any reason:

• Your right to access and use the Service immediately ceases;
• We will retain your Customer Data for 30 days following the effective date of termination (“Retention Period”);
• During the Retention Period, you may request an export of your Customer Data by contacting support@packtrack.one;
• After the Retention Period expires, we will delete or anonymize your Customer Data in accordance with our data deletion procedures, unless we are required by law to retain it longer.

We are not liable to you for any loss resulting from the deletion of your Customer Data after the Retention Period.

10.4 Survival

The following sections will survive any termination or expiration of these Terms: Section 1 (Acceptance), Section 5 (Intellectual Property), Section 8 (Confidentiality), Section 9 (Limitation of Liability), Section 11 (Governing Law and Disputes), and any payment obligations accrued prior to termination.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and your use of the Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11.2 Dispute Resolution — Good Faith Negotiations

Before initiating formal legal proceedings, you agree to contact us at legal@packtrack.one and attempt to resolve any dispute informally. We will use good-faith efforts to resolve disputes within 30 days of receiving written notice.

11.3 Jurisdiction

If a dispute cannot be resolved through good-faith negotiation, each party irrevocably submits to the exclusive jurisdiction of the courts of the Province of Alberta, sitting in Calgary or Edmonton, for the resolution of any dispute arising out of or in connection with these Terms or the Service.

11.4 No Class Actions

To the maximum extent permitted by applicable law, any claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

11.5 Limitation Period

Any claim arising out of or relating to these Terms must be brought within one (1) year of the date on which the party bringing the claim first knew or reasonably should have known of the facts giving rise to the claim, except where applicable law requires a longer period.

12. Changes to These Terms

12.1 Our Right to Update

We may modify these Terms at any time. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account; and/or
• Displaying a prominent notice within the Service.

Non-material changes (such as typographical corrections or clarifications that do not affect your rights) may be made without specific notice.

12.2 Effective Date

Updated Terms become effective 30 days after we post them (or on the date we specify in the notice), unless the change is required by law, in which case it may take effect immediately.

12.3 Your Options

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the updated Terms take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the updated Terms.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated herein, constitute the entire agreement between you and PackTrack One Inc. with respect to the Service and supersede all prior or contemporaneous understandings, negotiations, and agreements.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing to be effective.

13.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or other business reorganization, provided we give you reasonable notice. Any purported assignment in violation of this section is void.

13.5 Force Majeure

We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of government, labour disputes, internet or infrastructure outages, or third-party service failures.

13.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

13.7 Notices

Notices from you to us under these Terms must be sent to legal@packtrack.one or by mail to the address listed in Section 14. We may send notices to you via the email address on your account or through in-app notifications.

13.8 Language

These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version prevails.

14. Contact Information

If you have questions, concerns, or notices regarding these Terms, please contact us:

PackTrack One Inc.
Alberta, Canada

Email: legal@packtrack.one
General Support: support@packtrack.one
Website: https://packtrack.one

These Terms of Service were last updated on April 12, 2026.